When your department head Ms. Westlake arranges chairs informally in a circle during a meeting, what kind of message is she sending?
A) A nonverbal message that she is encouraging an open, egalitarian exchange of ideas
B) A nonverbal message that she prefers to be separated from others
C) A nonverbal and verbal message regarding her aloofness and preference for restricted communication
D) A verbal message that she is wary of visitors and indifferent to communication
Ques. 2Deductive Organizational Pattern Outlining your messages to meet your receiver's expectations will increase your chances of preparing a document that elicits the response you desire. Most good-news and routine messages use the deductive organizational pattern. Exceptions occur when the cultural context and audience expectations call for an alternate approach. Choose the correct section of the direct outline to complete the sentence. The _________ of a direct message restates the main point and includes a future-looking statement. A. reflection B. opening C. body D. closing
Fill in the blank(s) with correct word
Ques. 3Which of the following statements about time and space is the most accurate?
A) Arriving late to a meeting shows that you are an important, busy person.
B) Punctuality is valued and respected all over the world.
C) How we structure and use time tells observers about our personality and attitudes.
D) Generally, the more formal the arrangement of furniture in an office or meeting room, the more open the communication environment.
Ques. 4Deductive Organizational Pattern Outlining your messages to meet your receiver's expectations will increase your chances of preparing a document that elicits the response you desire. Most good-news and routine messages use the deductive organizational pattern. Exceptions occur when the cultural context and audience expectations call for an alternate approach. Messages that convey pleasant information are referred to as good-news messages. Direct good-news messages put the good news _________. A. after the main idea B. in the opening sentence C. in the last sentence
Fill in the blank(s) with correct word
Ques. 5Which of the following statements about facial expressions and posture is the most accurate?
A) Most people can control their facial expressions well enough to control the nonverbal messages they send.
B) Standing up straight sends a message of confidence, competence, diligence, and strength.
C) Words carry more weight than facial expressions and posture.
D) Leaning toward a speaker suggests confrontation.
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