Assertive communicators (Multiple Choice)

Answer to #1

D

Answer to #2

The analysis of the email is discussed below:
a . Subject line should be more detailed but not negative.
b. Tone of the email should not be harsh and condescending to avoid damage to morale and interpersonal relations.
c. Email should start by reminding staff of the busy workload, focusing on a positive team approach for accomplishing the daily work.
d. Policy regarding personal use of the computer and phones should be reviewed. Facts should be stated clearly to the staff, but not in a harsh tone.
e. The staff meeting reminder should be sent in another email and not written as an afterthought to this email.
f. The email should preferably be sent as a confirmation of the changes, following discussion in a face-to-face staff meeting.

A proposed solution follows:

To: Staff

From: Manager

Subject: Work culture improvement

Hello, everyone,

Most of you have noticed the increased workload we have had in the past few months. Some of you have worked extra hard to keep up with the demands, but it has become increasingly important that each one of us give our best so we can all avoid working overtime. Staying on top of things requires a team effort with everyone contributing equally.

I would like to remind you to take advantage of your morning and afternoon breaks and give yourself your full lunchtime. This will help relieve work stress and give you a regular scheduled time to chat with your coworkers. Feel free to use the tables in the courtyard or the lunchroom. The office computers should not be used to play games as company policy requires that computers be used for work purposes only. Also, please limit personal phone calls on the company phone to emergency situations. Following these guidelines will allow all of us to be more productive.

We have a good staff, and I appreciate your hard work.

Thanks,

Answer to #3

B

Answer to #4

F

Answer to #5

The following guidelines should be followed while writing the email:
a . Write a subject line that mentions the topic, such as Congratulations to Car Zone Top Sales People.
b. Begin the email message, written deductively, with congratulations to Brandon Spellman as the top sales person for the year.
c. Provide the names of the winners of the Bronze, Silver, and Gold awards.
d. Explain the level of achievement required for receipt of these awards.
e. Close with a positive statement congratulating all award recipients.

A proposed solution follows:

To: Car Zone Employees

From: Vice president of sales

Subject: Congratulations to top sales representatives

Hello, super sales representatives,

Congratulations to all sales representatives who received Bronze, Silver, and Gold awards last night at our annual banquet We are especially proud of Brandon Spellman who received the Top Salesperson award of the year. He not only had the highest sales for the year but also broke our sales record Great job, Brandon

We have a terrific sales force The recipient of the Gold award for sales of xxxxxx is Alan, Silver award for sales of xxxxxx is Joan, and Bronze award for sales of xxxxxx is Jane.

Join me in congratulating your coworkers for their hard work this year. You all have the potential to be winners. Keep up the excellent job

Best wishes,

Answer to #6

A

Answer to #7

T

Thank you for your assistance, again and again

My pleasure