Explain the purpose of a subject line in an email message, and provide guidelines for writing an ...

Answer to #1

The subject line tells the receiver what the following message is about and sets the stage for the receiver to understand the message. The subject line should be as long as necessary for understanding. Often, thinking of the five Ws (who, what, when where, why) will provide clues for composing an effective subject line. For emphasis, key the subject line in all capitals. Reinforce the subject line by repeating it in the body of the email.

Answer to #2

B

Answer to #3

Electronic tools create opportunities that range from new kinds of communications to improved quality of messages themselves. Electronic tools, such as the Internet, intranets, document production software, multimedia presentations, Web publishing tools, and email, can help people in various ways, such as by (i) collecting and analyzing data, (ii) shaping messages to be clearer and more effective, and (iii) communicating quickly and efficiently with others in geographically dispersed locations.
Using various communication technologies, individuals can often work in their homes or other remote locations and send and receive work from a company office electronically. Telecommuting offers various advantages, including reduced travel time and increased work flexibility. Laptops and smartphones provide computing power and connectivity for professionals wherever they are. While the public Internet is accessible to everyone and offers a wide array of information, organizations are establishing intranets, which can be understood as a private analog of the Internet, or as a private extension of the Internet confined to a particular organization. An intranet is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization. Increasingly, intranets are being used to deliver tools or sophisticated corporate directories, sales and customer relationship management tools, project management and so forth, to advance productivity.
Intranets are also being used as corporate culture-change platforms. For example, large numbers of employees discussing key issues in an intranet forum application could lead to new ideas in management, productivity, quality, and other corporate issues. When part of an intranet is made accessible to customers and others outside the business, that segment becomes part of an extranet, or a network between organizations.
A related development is the growing use of socialmedia in organizations. Social media is a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content. Social media depends on mobile and web-based technologies to create highly interactive platforms through which individuals and communities share, co-create, discuss, and modify user-generated content. It introduces substantial and pervasive changes to communication between organizations, communities, and individuals. In a business context, social media provides opportunities to engage in marketing research, communication, sales promotions/discounts, and relationship development/loyalty programs.
Although many benefits are provided through the use of technology in organizations, challenges or risks also must be recognized. The experience can also be expensive in terms of human time spent and charges incurred for online time. Locating information from electronic sources requires that you know the search procedures and methods for constructing an effective search strategy. There are also possible legal liabilities that can arise from improper use of technological resources.
Effective use of various communication technologies helps ensure timely, targeted messages and responses and helps build interpersonal relationships. This responsiveness leads to positive interactions with colleagues and strong customer commitment.

Answer to #4

C

Answer to #5

C

Answer to #6

Because cultures give different definitions of such basics of interaction as values and norms, people raised in two different cultures can clash in various ways.
a . Personal space requirements: Space operates as a language just as time does. The study of cultural space requirements is known as proxemics. In all cultures, the distance between people functions in communication as personal space or personal territory. In the United States, for example, for intimate conversations with close friends and relatives, individuals are willing to stay within about a foot and a half of each other. However, in many cultures outside the United States, closer personal contact is accepted, or greater distance might be the norm.
b. Body language: The study of body language is known as kinesics. Body language is not universal, but instead is learned from one's culture. Even the most basic gestures have varying cultural meaningsthe familiar North American symbol for okay means zero in France, money in Japan, and an expression of vulgarity in Brazil. Similarly, eye contact, posture, and facial expressions carry different meanings throughout the world.
c. Translation limitations: Words in one language do not always have an equivalent meaning in other languages, and the concepts the words describe are often different as well. Translators can be helpful, but keep in mind that a translator is working with a second language and must listen to one language, mentally cast the words into another language, and then speak them. This process is difficult and opens the possibility that the translator will fall victim to one or more cultural barriers. Even if you cannot speak or write another language fluently, people from other cultures will appreciate simple efforts to learn a few common phrases.

Answer to #7

D

Answer to #8

C

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