With regard to nonverbal communication, a limp handshake can communicate nervousness or a feeling of ...

Answer to #1

TRUE
A limp handshake can communicate nervousness or a feeling of inferiority; a firm handshake
communicates confidence. Touch, or haptic communication, is a primary method for achieving
connection with people, indicating intention, or expressing emotion.

Answer to #2

TRUE
Physical attributes such as appearance, facial expressions, eye contact, and posture all
contribute to kinesics, or body language. Body language, or kinesics, is the gestures,
movements, and mannerisms by which a person communicates with others.

Answer to #3

FALSE
When nonverbal cues contradict verbal cues, people tend to trust their perception of the
nonverbal cues. Therefore, even from the first impressions people form about you, through
personal and professional relationships as they grow, the nonverbal information you broadcast
will weigh heavily on your influence and impact on people.

Answer to #4

TRUE
Patricia looking at her watch is an example of nonverbal communication. Nonverbal
communication is communication without words.

Answer to #5

In internal communication, a person's tone may be friendly and informal. As an employee, you
must assess a situation and use the most appropriate tone. In external communication, a
person's tone is often more polite and formal. Using the right tone in external communication is
more challenging than using the right tone in internal communication because you are
representing your company as well as yourself.