Using a silver lining in the close of a bad-news message includes _______.

Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Ques. 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill

Ques. 3

When evaluating a message, the message should be _____.
 
  A) clear, easy to understand, and honest
  B) passive, thoughtful, and gentle
  C) clear, concise, and objective
  D) easy to understand, honest, and positive
  E) neutral, clear, and short

Ques. 4

Your audience will be less accepting of bad news if you ________.
 
  A) treat them politely
  B) express understanding of their concerns
  C) show respect for them
  D) use the word you a lot
  E) employ neutral language

Ques. 5

In a bad-news message, what will help the audience feel good about the writer, the situation, and themselves?
 
  A) Limited criticism
  B) An active voice
  C) Effective buffers
  D) Tone and style
  E) Courteous closes

Ques. 6

Which of the following is an acceptable way to ease the impact of bad news?
 
  A) Using the active voice
  B) Putting the bad news ahead of the explanation
  C) Avoiding the passive voice
  D) Surrounding the bad news by two subordinate clauses
  E) Avoiding clear phrasing

Ques. 7

In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill?
 
  A) Proposing a solution
  B) Creating options for future business
  C) Focusing on benefits
  D) Focusing on a meaningful apology
  E) Proposing an alternative