What can be done to make a sympathy message more meaningful to the receiver?
A) Use generic writing that will work for most situations
B) Buy a card or preprinted message
C) Include a similar experience you have had to deal with
D) Write it as soon as you hear the bad news
E) Write it by hand
Ques. 2Which of the following is most appropriate when writing a letter of appreciation to an American audience?
A) When the message is formal.
B) When the message is short and to the point.
C) When the message is focused on the relationship.
D) When the message is detailed.
E) When the message shows respect for the recipient.
Ques. 3Which of the following is a for-your-information message?
A) Telling a colleague about a workshop, you think he will be interested in
B) Informing a client about a price increase in your services
C) Convincing your customer to extend your deadline
D) Announcing the launch of a new product on your website
E) Sending a tweet about the positive review of your product in a trade magazine
Ques. 4Sympathy messages ________.
A) must only be sent to people with whom you have a close relationship
B) should never be sent in printed cards
C) should not be sent until an appropriate amount of time has passed after you hear about the situation
D) are more meaningful when handwritten
E) will not be appreciated by business acquaintances
Ques. 5Sending an email to congratulate a business acquaintance on the birth of her baby is ________.
A) improper unless you have a close personal relationship
B) tactless and a letter should be mailed instead
C) inappropriate since it is in reference to an event in her personal life
D) best done with direct organization
E) most effective when it begins with supporting details and builds up to congratulating
Ques. 6_______ build goodwill by recognizing someone else's achievements or important events.
A) Thank-you messages
B) Congratulatory messages
C) Condolences
D) For-your-information messages
E) Confirmation messages
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