How should a message that was developed using the indirect approach open?
A) With a neutral buffer
B) With an introduction to the writer
C) With an apology for the news
D) With reasons for the news
E) With a statement of the news
Ques. 2Which of the following is least effective in an opening buffer?
A) A sincere apology
B) Assurance for the reader that they have your attention
C) An understanding of the reader's needs
D) An introduction to the general subject matter
E) Establishing common ground with the reader
Ques. 3Why would an indirect approach be better to use when the audience will be disappointed with the news?
A) An indirect approach is better at obscuring the bad news.
B) An indirect approach eases the blow of the news and helps the reader accept the news.
C) An indirect approach is more ethical than a direct approach for dealing with bad news.
D) An indirect approach is better at limiting responsibility on the part of the organization.
E) An indirect approach allows the opportunity for an apology in the body of the message.
Ques. 4An apology can be simply an expression of sympathy that something negative has happened.
Indicate whether the statement is true or false.
Ques. 5Discuss the advantages of using direct format for negative news messages, and how to develop a strong opening paragraph for this format.
What will be an ideal response?
Ques. 6Discuss the reasons why a writer should, or should not; include an apology when using the direct format for a negative news message.
What will be an ideal response?
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