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4 years ago
Touch is a nonverbal communication method that varies from culture to culture. When working in the U.S., what might the best practice be regarding touching others in the workplace?
  A) Only use touch to convey warmth.
  B) Only use touch to offer congratulatory wishes.
  C) Only use touch with same-sex coworkers.
  D) Only use touch with those of the same cultural background.
  E) When in doubt, don't touch.

Ques. 2

When conducting a presentation, it is important to control the pace and pitch of your speaking voice to prevent what type of appearance?
  A) The appearance of being unprepared
  B) The appearance of being unconcerned
  C) The appearance of being unfamiliar with materials
  D) The appearance of being superior
  E) The appearance of being nervous or fearful

Ques. 3

Placing a hand on a coworkers shoulder while discussing a project could be understood as a nonverbal signal for what?
  A) Confusion
  B) Empathy
  C) Teamwork
  D) Control
  E) Friendliness

Ques. 4

When a coworker from Japan makes little to no eye contact with you during a conversation, what can you infer?
  A) The Japanese coworker is untrustworthy.
  B) The Japanese coworker is being polite.
  C) The Japanese coworker does not like you.
  D) The Japanese coworker is rude.
  E) The Japanese coworker is bored or disinterested.

Ques. 5

When nonverbal signals do not match the spoken word, what happens to the validity of the communication?
  A) The communication is weakened.
  B) The communication becomes irrelevant.
  C) The communication becomes strengthened.
  D) The communication takes on a whole new meaning.
  E) The communication fails.

Ques. 6

Identify and discuss strategies for effective listening.
  What will be an ideal response?

Ques. 7

Where is the listening process most likely to fail?
  What will be an ideal response?
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Answer to #1

Answer: E
Explanation: E) A manager might be comfortable using hugs to express support or congratulations, but his or her subordinates could interpret those hugs as a show of dominance or sexual interest. Touch is a complex subject. The best advice: When in doubt, don't touch.

Answer to #2

Answer: E
Explanation: E) Voice carries both intentional and unintentional messages. A speaker can intentionally control pitch, pace, and stress to convey a specific message. Unintentional vocal characteristics can convey happiness, surprise, fear, and other emotions. For example, fear often increases the pitch and the pace of your speaking voice.
Learning Obj.: LO 2.5: Explain the importance of nonverbal communication and identify six major categories of nonverbal expression.

Answer to #3

Answer: D
Explanation: D) Touch can be used to assert authority, imply intimacy, and send other nonverbal messages. Touch is an important way to convey warmth, comfort, and reassuranceas well as control. Touch is so powerful, in fact, that it is governed by cultural customs that establish who can touch whom and how in various circumstances.

Answer to #4

Answer: B
Explanation: B) As with other areas of nonverbal expressions, facial signals can vary widely from culture to culture. For instance, maintaining eye contact is usually viewed as a sign of sincerity and openness in the United States, but it can be viewed as rude in Japan.

Answer to #5

Answer: A
Explanation: A) Nonverbal communication is the process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language. Nonverbal signals play a vital role in communication because they can strengthen a verbal message (when the nonverbal signals match the spoken words), weaken a verbal message (when nonverbal signals don't match the words), or replace words entirely.

Answer to #6

Answer: Effective listeners are active listeners. To improve listening skills, the listener can take notes when applicable, and make eye contact with the speaker, when appropriate. Staying focused on the speaker and content will also improve listening skills. The listener should mentally paraphrase key points and give nonverbal cues in response to the topic. The listening style should be adjusted for the situation. Questions or points of disagreement should be saved until an appropriate time. The listener should overlook stylistic difference and focus on the message. Distinctions should be made between main points and supporting details. Finally the listener should look for opportunities to learn during the listening process.

Answer to #7

Answer: To listen effectively, you need to successfully complete five steps: Receiving, which is physically hearing the message and recognizing it as incoming information; decoding, or assigning meaning to sounds, according to your own values, beliefs, ideas, expectations, roles, needs, and personal history; remembering, or storing the information for future processing; evaluating, which is analyzing the quality of the information; and responding which includes reacting based on the situation and the nature of the information. If any one of these steps breaks down, the listening process becomes less effective or even fails entirely. As both a sender and a receiver, you can reduce the failure rate by recognizing and overcoming a variety of physical and mental barriers to effective listening.
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