Use the ________ to deliver bad news, if you have to get the reader's attention immediately.
A) dialectic approach
B) bidirectional approach
C) direct approach
D) indirect approach
E) persuasive approach
Ques. 2One of the primary goals of a negative message is to
A) sell products and services to unwilling customers.
B) empathize with fellow employees.
C) rally support for unpopular causes.
D) gain acceptance for the bad news.
E) encourage future questions and communications.
Ques. 3When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message.
A) analyze the situation carefully
B) be direct at all times
C) emphasize your needs and concerns
D) quote the policies and regulations of your company
E) avoid stating the bad news in the message
Ques. 4If you must deliver bad news, determine ________ to help you choose the direct or indirect approach for delivering the message.
A) how much you care about the audience
B) how important the news is to the reader
C) your writing style preferences
D) how much time is available to develop a message
E) if a strong buffer can be developed
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