Professionals have special rights and obligations because of their claims to knowledge, wisdom, and ...

Professionals have special rights and obligations because of their claims to knowledge, wisdom, and respect.
 
  Indicate whether the statement is true or false

Q. 2

Marketing modules in CRM systems provide tools for all of the following except:
 
  A) assigning and managing customer service requests.
  B) capturing prospect and customer data.
  C) identifying profitable and unprofitable customers.
  D) qualifying leads.
  E) identifying opportunities for cross-selling.

Q. 3

A(n) ________ capability allows users to view more detailed views of data.
 
  A) ad hoc
  B) drill-down
  C) query and reporting
  D) metrics
  E) VRML

Q. 4

Define outsourcing and explain some of the computing tasks that are well suited to outsourcing.
 
  What will be an ideal response?

Q. 5

A TPS helps managers monitor the firm's relations with the external environment.
 
  Indicate whether the statement is true or false

Q. 6

The last step in analyzing an ethical issue should be to identify the stakeholders.
 
  Indicate whether the statement is true or false

Q. 7

What is a derived table? When is it used? Can you describe any situations where you would have to use it over a subquery in the WHERE clause?
 
  What will be an ideal response?

Q. 8

The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.
 
  Indicate whether the statement is true or false