Which of the following are the three major types of knowledge management systems?
A) management information systems, decision support systems, and transaction processing systems
B) enterprise systems, customer support systems, and supply chain management systems
C) database management systems, expert systems, and knowledge work systems
D) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques
E) KMS, LMS, and KWS
Q. 2The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.
Indicate whether the statement is true or false
Q. 3The most common Web server today is
A) Microsoft IIS.
B) WebSTAR.
C) IBM HTTP Server.
D) Netscape Server.
E) Apache HTTP Server.
Q. 4An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of
A) DSS.
B) MIS.
C) GIS.
D) GDSS.
E) BI.
Q. 5The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of
A) knowledge culture.
B) knowledge discovery.
C) organizational and management capital.
D) organizational routine.
E) knowledge.
Q. 6Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.
Indicate whether the statement is true or false
Q. 7Analyzing customer buying patterns is an example of
A) CLTV.
B) analytical CRM.
C) operational CRM.
D) demand planning.
E) cross-selling.
Q. 8MIS typically produce
A) new ways of looking at data that emphasize change, flexibility, and rapid response.
B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.
C) solutions to semistructured problems appropriate for middle management decision making.
D) assumptions, responses to ad-hoc queries, and graphic representations of existing data.
E) scorecards of overall firm performance along predefined key indicators.
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