What are the people-related issues faced by enterprise resource planning (ERP) implementation teams? ...

Ans. to #1

People-related challenges can be classified as top management, team, and individual.
One common problem occurs when top management believes the hard part of the implementation process is the decision to implement. Managers believe that once that decision is made, they can move on. Instead, they need to stay involved, ensure implementation is monitored, resources are committed, good procedures are written, and thorough training is conducted.
A second top management problem is overselling the vision of what the system will do. Often management can be blinded by the benefits of the promised system and not look carefully at the assumptions behind the promises. This can lead top management to buy more features than it needs or than the organization can implement successfully.
When an ERP system is implemented, the way work is done is changed and the culture typically bites back. Changing the culture can lead to employee resistance as the change in work habits may threaten self-efficacy, which is a person's belief that he or she can be successful at his or her job.
Implementing an ERP system requires extensive and effective collaboration; when collaboration breaks down, implementation suffers. Consultants from the vendor, IT analysts from the client firm, and end users all know things the others don't know; these missing bits of knowledge can only be learned by collaborating. Implementation changes the work people do. As a result, employees may need to be given extra inducement to change to the new system.

Ans. to #2

FALSE

Ans. to #3

TRUE

Ans. to #4

C

Ans. to #5

A

Ans. to #6

The three main types of merchant companies are those that sell directly to consumers, those that sell to companies, and those that sell to government. Each uses slightly different IS in the course of doing business. B2C e-commerce concerns sales between a supplier and a retail customer (the consumer). IS that support the Sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders. Amazon.com, REI.com, and LLBean.com are examples of companies that use Web storefronts.
B2B e-commerce refers to sales between companies. Raw materials suppliers and other firms use interorganizational information systems like ERP systems to integrate B2B supply chains. B2G, or business-to-government merchants, sell to governmental organizations.

Ans. to #7

A

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