Please assist with the questions below (Automatic Transmission and Transaxle Service Part 3)

7.   Technician A says that when a scan tool is used to command an upshift, the transmission shouldn't be in drive. Technician B says if the scan tool commands a shift to occur and a shift doesn't occur, the problem is either in the shift solenoid itself or the hydraulic system. Who is correct?
 
A. Technician B only
B. Both Technician A and Technician B
C. Technician A only
D. Neither Technician A nor Technician B
 

11.   What should be the first item(s) checked when diagnosing an electronic shift transmission problem?
 
A. Wires and connectors for loose or frayed problems
B. Any diagnostic trouble codes
C. The resistance of the shift solenoids
D. The complaint and fluid level