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emlaai emlaai
wrote...
Posts: 443
5 years ago

Question 1.

Most companies measure customer satisfaction and individual customer profitability.

• true

• false

Question 2.

Unprofitable customers who defect to a competitor should be encouraged to do so.

• true

• false
Textbook 
Marketing Management

Marketing Management


Edition: 13th
Authors:
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1 Reply
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Answer verified by a subject expert
mnp2357mnp2357
wrote...
Posts: 404
5 years ago
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emlaai Author
wrote...

5 years ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
wrote...

Yesterday
Thanks for your help!!
wrote...

2 hours ago
Good timing, thanks!
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