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drewster127 drewster127
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5 years ago

Question 1.

The difference between TQM (total quality management) and QC (quality control) is which of the following?

• TQM focuses on job skills, while QC focuses on job performance.

• TQM focuses on error detection, while QC focuses on error prevention.

• TQM focuses on retention of employees, while QC focuses on employee development.

• TQM focuses on error prevention, while QC focuses on error detection.

Question 2.

The hospitality industry is unique because of its ________ of production and consumption of the service product.
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Marketing Management

Marketing Management


Edition: 13th
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emr21emr21
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drewster127 Author
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5 years ago
Thanks for your help!
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