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The cost of processing a return can be significantly greater than that of an outbound shipment.

PiMaster314

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The cost of processing a return can be significantly greater than that of an outbound shipment.

Question 1.

Customer training and customer consulting are two areas for service differentiation that manufacturers can use with their products.

• true

• false

Question 2.

The cost of processing a return can be significantly greater than that of an outbound shipment.

• true

• false

Textbook

Marketing Management

Edition: 13^th

Authors: Kotler, Keller

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Bakari

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More solutions for this book are available here

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PiMaster314 Author

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Brilliant ツ

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This site is awesome

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Helped a lot

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