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Posts: 65
A week ago

Question 1.

Customer training and customer consulting are two areas for service differentiation that manufacturers can use with their products.

• true

• false

Question 2.

The cost of processing a return can be significantly greater than that of an outbound shipment.

• true

• false
Source  Download
Marketing Management
Edition: 13th
Authors:
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1 Reply
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Answer verified by a subject expert
wrote...
Posts: 54
Rep: 7 0
A week ago
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Answer 1

true

Answer 2

true
1
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