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rizumidancer rizumidancer
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5 years ago

Question 1.

Better-trained personnel exhibit several characteristics such as ________, which means they perform the service consistently and accurately.

• responsiveness

• courtesy

• reliability

• credibility

• competence

Question 2.

Better-trained personnel exhibit several characteristics such as ________, which means they respond quickly to customers' requests and problems.

• reliability

• competence

• credibility

• courtesy

• responsiveness
Textbook 
Marketing Management

Marketing Management


Edition: 13th
Authors:
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jzhu11jzhu11
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#1
Posts: 414
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5 years ago
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rizumidancer Author
wrote...

5 years ago
Good timing, thanks!
Fleury
wrote...

Yesterday
Thanks
jcarter
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2 hours ago
Thank you, thank you, thank you!
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