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wrote...
Posts: 72
Rep: 6 0
2 weeks ago

Question 1.

Better-trained personnel exhibit several characteristics such as ________, which means they perform the service consistently and accurately.

• responsiveness

• courtesy

• reliability

• credibility

• competence

Question 2.

Better-trained personnel exhibit several characteristics such as ________, which means they respond quickly to customers' requests and problems.

• reliability

• competence

• credibility

• courtesy

• responsiveness
Source  Download
Marketing Management
Edition: 13th
Authors:
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Answer verified by a subject expert
wrote...
Posts: 81
Rep: 9 0
2 weeks ago
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Answer 1

reliability

Answer 2

responsiveness
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