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lstar1993 lstar1993
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5 years ago

Question 1.

When Blue Man Group began, the three founders performed every show.  In order to expand the concept and overcome the limits of service ________, the founders added more Blue Men.

• temporality

• intangibility

• perishability

• inseparability

• variability

Question 2.

Services vary depending who provides them and when and where they are performed. Which of the following strategy would work for you to increase the quality control over your tax preparation services as you expand to other markets?

• Invest in good training and hiring procedures.

• Monitor customer satisfaction.

• Standardize the service.

• All of the above

• None of the above
Textbook 
Marketing Management

Marketing Management


Edition: 13th
Authors:
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kamronetkamronet
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5 years ago
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lstar1993 Author
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#2
5 years ago
This helped my grade so much
wrote...
#3
5 years ago
Perfect
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