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linhhh linhhh
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5 years ago

Question 1.

Bill always takes his shoes to the same cobbler when they need to be resoled because that cobbler always has the shoes ready quickly.  This cobbler excels at which of the following five determinants of service quality?

• Assurance

• Reliability

• Tangibles

• Responsiveness

• Empathy

Question 2.

Gloria always goes to the same bagel shop in the morning because the  workers there remember her name and know her order.  They always make her feel welcome.  The employees of this bagel shop excel at which of the following determinants of service quality?

• Empathy

• Assurance

• Reliability

• Responsiveness

• Tangibles
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Marketing Management

Marketing Management


Edition: 13th
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DoggggDogggg
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#1
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5 years ago
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linhhh Author
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5 years ago
This helped my grade so much Perfect
lubennick
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Yesterday
Smart ... Thanks!
joyceess
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2 hours ago
Thank you, thank you, thank you!
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