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2 months ago
Define the term "jargon" and discuss its role in workplace communication.
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Understanding and Managing Organizational Behavior
Edition: 6th
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Jargon is specialized terminology or language that members of a profession, occupation, or other group develop to improve communication among themselves. Computer experts have their own jargon, as do physicians, lawyers, and people pursuing most occupations or professions. Jargon facilitates communication within an occupation because it simplifies encoding. For example, rather than having to describe a complex array of symptoms and their causes, a nurse can use a single medical term such as gastroenteritis, and other health care providers will know the ailment to which the nurse is referring.

Messages encoded with jargon can lead to effective communication when senders and receivers are members of the same occupation or profession. Jargon becomes a problem only when the receiver of a jargon-laden message is outside the sender's profession or occupational group. In this case, the use of jargon leads to ineffective communication.
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