Total quality management is an intensive, one-time effort by all of an organization's functions to ...

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Total quality management is an intensive, one-time effort by all of an organization's functions to ...

Total quality management is an intensive, one-time effort by all of an organization's functions to find new ways to improve the quality of its goods and services.

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Textbook

Understanding and Managing Organizational Behavior

Edition: 6^th

Authors: George, Jones

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