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wrote...
Posts: 205
3 weeks ago
All of the following management methods are used to ensure high-quality service EXCEPT ________.

▸ ignoring front-line employee opinion

▸ regularly surveying customers

▸ frequently interacting with customers

▸ reducing the number of management levels
Textbook 
Tourism: The Business of Hospitality and Travel
Edition: 6th
Authors:
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wrote...
Posts: 217
3 weeks ago
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ignoring front-line employee opinion
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