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wrote...
Posts: 210
Rep: 8 0
3 weeks ago
Which of the following options is NOT a part of the Service Quality Model?

▸ expected service

▸ perceived service quality

▸ loyalty

▸ satisfaction level
Textbook 
Tourism: The Business of Hospitality and Travel
Edition: 6th
Authors:
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wrote...
Posts: 249
3 weeks ago
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loyalty
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wrote...
3 weeks ago
Thanks for your help!
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