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Home Q & A Board Humanities Art and Culture Travel and Tourism
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dillon_green23 dillon_green23
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Posts: 492
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4 years ago
"Turning the guest's frown upside down" is called ________.

▸ "do it right the first time" spirit

▸ service encounter

▸ positive break

▸ service recovery
Textbook 
Tourism: The Business of Hospitality and Travel

Tourism: The Business of Hospitality and Travel


Edition: 6th
Authors:
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Curtis x.Curtis x.
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4 years ago
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dillon_green23 Author
wrote...

4 years ago
Thanks
DragonHeart
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Yesterday
Good timing, thanks!
bbbbbbbh
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2 hours ago
This site is awesome
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