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wrote...
Posts: 188
Rep: 8 0
3 weeks ago
Which of the following is NOT a common negative break in service supported by research findings?

▸ unwillingness to accommodate a customer's special needs

▸ suggestion for a place to dine by a front desk clerk

▸ inattention or rudeness

▸ failure in the core service
Textbook 

Tourism: The Business of Hospitality and Travel

Edition: 6th
Authors:
Read 56 times
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wrote...
3 weeks ago
suggestion for a place to dine by a front desk clerk
wrote...
3 weeks ago
Thanks
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