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Tneary Tneary
wrote...
Posts: 463
Rep: 9 0
4 years ago
Which of the following is NOT a common negative break in service supported by research findings?

▸ unwillingness to accommodate a customer's special needs

▸ suggestion for a place to dine by a front desk clerk

▸ inattention or rudeness

▸ failure in the core service
Textbook 
Tourism: The Business of Hospitality and Travel

Tourism: The Business of Hospitality and Travel


Edition: 6th
Authors:
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Replies
wrote...
4 years ago
suggestion for a place to dine by a front desk clerk
Tneary Author
wrote...
4 years ago
Thanks
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