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dskmvld dskmvld
wrote...
Posts: 489
4 years ago
Research shows that positive breaks from service scripts lead to highly memorable and highly satisfying service encounters.

▸ true

▸ false
Textbook 
Tourism: The Business of Hospitality and Travel

Tourism: The Business of Hospitality and Travel


Edition: 6th
Authors:
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shawntageshawntage
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Posts: 392
4 years ago
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dskmvld Author
wrote...

4 years ago
Thank you, thank you, thank you!
wrote...

Yesterday
I appreciate what you did here, answered it right Smiling Face with Open Mouth
wrote...

2 hours ago
Brilliant
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