The customer's level of satisfaction is influenced by the comparison of expected quality to actual ...

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The customer's level of satisfaction is influenced by the comparison of expected quality to actual ...

The customer's level of satisfaction is influenced by the comparison of expected quality to actual perceived quality.

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Tourism: The Business of Hospitality and Travel

Edition: 6^th

Authors: Cook, Hsu, Taylor

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dupoyjohn134 Author

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Appreciate the effort, thank you!

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