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wrote...
Posts: 212
3 weeks ago
A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.

▸ empathy, assurance

▸ tangibles, responsiveness

▸ empathy, reliability

▸ tangibles, reliability
Textbook 
Tourism: The Business of Hospitality and Travel
Edition: 6th
Authors:
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wrote...
Posts: 224
Rep: 9 0
3 weeks ago
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tangibles, responsiveness
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