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Lighting2551 Lighting2551
wrote...
Posts: 474
4 years ago
A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.

▸ empathy, assurance

▸ tangibles, responsiveness

▸ empathy, reliability

▸ tangibles, reliability
Textbook 
Tourism: The Business of Hospitality and Travel

Tourism: The Business of Hospitality and Travel


Edition: 6th
Authors:
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JaxJax
wrote...
Posts: 369
4 years ago
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Lighting2551 Author
wrote...

4 years ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
wrote...

Yesterday
Brilliant
wrote...

2 hours ago
Thanks for your help!!
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