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Lighting2551 Lighting2551
wrote...
Posts: 342
2 months ago
A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.

▸ empathy, assurance

▸ tangibles, responsiveness

▸ empathy, reliability

▸ tangibles, reliability
Textbook 

Tourism: The Business of Hospitality and Travel


Edition: 6th
Authors:
Read 58 times
1 Reply
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JaxJax
wrote...
Posts: 289
2 months ago
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tangibles, responsiveness
1

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