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4 weeks ago
Discuss how conversational bots can improve customer experience.
Textbook 

Analytics, Data Science, & Artificial Intelligence: Systems for Decision Support


Edition: 11th
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4 weeks ago
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Gangwani (2016) lists the following ways to improve customers' experiences:
1. Use NLP for generating user documentation. This capability also improves the customer—machine dialogue.
2. Use visual categorization to organize images (for example, see IBM's Visual Recognition and Clarifai).
3. Provide personalized and segmented services by analyzing customer data. This includes improving shopping experience and CRM.
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