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4 weeks ago
Describe the three main types of business reports.
Textbook 

Analytics, Data Science, & Artificial Intelligence: Systems for Decision Support


Edition: 11th
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Metric management Reports - In many organizations, business performance is managed through outcome-oriented metrics. For external groups, these are service-level agreements. For internal management, they are key performance indicators (KPIs). Typically, there are enterprise-wide agreed upon targets to be tracked against over a period of time. They can be used as part of other management strategies such as Six Sigma or total quality management.
Dashboard-Type Reports - A popular idea in business reporting in recent years has been to present a range of different performance indicators on one page like a dashboard in a car. Typically, dashboard vendors would provide a set of predefined reports with static elements and fixed structure but also allow for customization of the dashboard widgets, views, and set targets for various metrics. It is common to have color-coded traffic lights defined for performance (red, orange, green) to draw management's attention to particular areas. A more detailed description of dashboards can be found in a later section of this chapter.
Balanced Scorecard Reports - This is a method developed by Kaplan and Norton that attempts to present an integrated view of success in an organization. In addition to financial performance, balanced scorecard—type reports also include customer, business process, and learning and growth perspectives. More details on balanced scorecards are provided in a later section in this chapter.
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