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abrah25 abrah25
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4 years ago
18. Through the use of focus groups, Sharp Health Care learned that patients _____________.
a. were still very satisfied with the care provided b. were eager to refer more of their friends to Sharp because of their great customer     service c. thought their experience was not all that good d. made several compliments on numerous occasions and none were handled in a timely     manner
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Valued Member
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4 years ago
Guessing A - from their website it reads: A key component of quality patient care is patient satisfaction. Patients want to be treated with empathy and kindness.
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