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Hernando G. Hernando G.
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4 years ago
This chapter cites as examples of failing to build value with credibility the following:

▸ products that break down.

▸ live bands in the parking lot that play unpopular music.

▸ airline frequent flyer programs.

▸ None of these.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
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OmamaOmama
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Anonymous
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