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absie2008 absie2008
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3 years ago
What do many passengers and guests find lacking in airline and lodging automated check-in kiosks?

▸ Hospitality is possible only with the interaction of a human being

▸ They are uncomfortable with presenting their credit cards as a form of identification

▸ Security breaches seem likely in either situation

▸ Most prefer the competence of a machine over human error
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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dreamers45dreamers45
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#1
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3 years ago
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absie2008 Author
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3 years ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
logbi
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Yesterday
Correct Slight Smile TY
Fleury
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2 hours ago
Thanks for your help!!
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