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absie2008 absie2008
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3 years ago
What do the best servers, who are able to suggest and upsell, do that the server who merely sells does not do?

▸ Use skills to enhance dining experience and give guest satisfaction

▸ Focus on the size of the total bill as the goal of each interaction

▸ Keep the goal of increased gratuity as their motivating tool

▸ Focus on a particular class of menu items to suggest to each table
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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nauticalpalnauticalpal
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3 years ago
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absie2008 Author
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3 years ago
Good timing, thanks!
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Yesterday
Correct Slight Smile TY
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2 hours ago
this is exactly what I needed
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