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What do the best servers, who are able to suggest and upsell, do that the server who merely sells does not do?

absie2008

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What do the best servers, who are able to suggest and upsell, do that the server who merely sells does not do?

What do the best servers, who are able to suggest and upsell, do that the server who merely sells does not do?

▸ Use skills to enhance dining experience and give guest satisfaction

▸ Focus on the size of the total bill as the goal of each interaction

▸ Keep the goal of increased gratuity as their motivating tool

▸ Focus on a particular class of menu items to suggest to each table

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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nauticalpal

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