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What should a manager do when waiting guests become agitated upon seeing empty (reserved) tables in ...

brendenxoxo21

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What should a manager do when waiting guests become agitated upon seeing empty (reserved) tables in ...

What should a manager do when waiting guests become agitated upon seeing empty (reserved) tables in the dining room that they believe they could/should be seated at?

▸ Politely explain that those tables are being held for soon-to-arrive reservations

▸ Turn this into a teaching opportunity regarding the value of making a reservation

▸ Go ahead and seat them at one of the tables to quiet them down

▸ Show them to the bar and offer them a complimentary beverage to stop the complaining

Textbook

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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Gamze Y.

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More solutions for this book are available here

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brendenxoxo21 Author

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3 years ago

Good timing, thanks!

missnoname

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This calls for a celebration Person Raising Both Hands in Celebration

vernonb

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Smart ... Thanks!

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