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How do employees' incentives relate to performance standards in suggestive selling?

kokokoal

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How do employees' incentives relate to performance standards in suggestive selling?

How do employees' incentives relate to performance standards in suggestive selling?

▸ Increased motivation to meet and exceed standards

▸ Excellent behavior should be its own reward

▸ Rewards can result in undesirable "pushy" behavior

▸ There is no relationship between incentives and suggestive selling

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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