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estebanbubaire estebanbubaire
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3 years ago
Why would persons with complaints provide feedback more than those with neutral or positive experiences?

▸ Increased need to communicate their experience in hopes of affecting change

▸ Guests who complain tend to be those who hope to receive some sort of monetary compensation

▸ Negative personalities tend to be those who seek attention through means such as complaint

▸ Those with much time on their hands tend to focus on the negative and fill out feedback forms
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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bbygirll2017bbygirll2017
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3 years ago
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estebanbubaire Author
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3 years ago
Thank you, thank you, thank you!
SupremeDJ
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Just got PERFECT on my quiz
annakc
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2 hours ago
Helped a lot
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