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kokokoal kokokoal
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3 years ago
How do employees' incentives relate to performance standards in suggestive selling?

▸ Increased motivation to meet and exceed standards

▸ Excellent behavior should be its own reward

▸ Rewards can result in undesirable "pushy" behavior

▸ There is no relationship between incentives and suggestive selling
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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toria3toria3
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3 years ago
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