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youngbloodz youngbloodz
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A month ago
What are some forward-looking issues in Hospitality that technology can be a part of?
Textbook 

Technology Strategies for the Hospitality Industry


Edition: 3rd
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schoolkidchuckschoolkidchuck
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From a management perspective, and to some degree from a guest perspective, new uses of the internet are giving hospitality organizations more options. Cloud computing is one such offering where companies such as Amazon, IBM, Google, and Microsoft are providing processing power, storage, and applications on their servers, which can be accessed via the internet. With cloud computing we are also seeing newer "edge" devices that can provide much of the data processing rather than waiting on the cloud. Hospitality technology-specific vendors are also increasing in offering their applications over the internet rather than on-site. What was once known as an application service provider (ASP), where generic software was made available over the internet, has developed into a more customized application tailored to a specific company's needs by the vendor but likewise stored and managed by the vendor on their servers and accessed over the internet. This is known as software as a service (SaaS). Drones are also seeing more usage in hospitality. What were once only cameras in the sky are quickly becoming service delivery options with a whole host of research and development in the works. The internet of things or newer devices accessing the internet is increasing. Imagine a restaurant refrigerator ordering milk on its own. Care must be taken in our industry with more and more devices coming "online." As we saw in the interview, voice is also gaining popularity in searches.

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