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mars03 mars03
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Discuss each of the seven guidelines to improve your communication skills.
Textbook 
Business in Action

Business in Action


Edition: 9th
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Aldrich E.Aldrich E
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First, listen actively. Active listening means making a conscious effort to turn off your own filters and biases to truly hear and understand what someone else is saying. Second, provide practical information. Give people useful information that is adapted to their specific needs. Third, give facts rather than vague impressions. Use concrete language, specific detail, and supporting information that is clear, convincing, accurate, and ethical. Fourth, don't present opinions as facts. If you are offering an opinion, make sure the audience understands that. Fifth, present information in a concise, efficient manner. Audiences appreciate-and respond more positively to-high-efficiency messages. Sixth, clarify expectations and responsibilities. Clearly state what you expect from your readers or listeners and what you can do for them. Seventh, offer compelling, persuasive arguments and recommendations. Make it clear to people how they will benefit from responding to your messages the way you want them to.

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