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Using good grammar, describe three things that frequently stop a technician from actively listening ...
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Using good grammar, describe three things that frequently stop a technician from actively listening ...
Using good grammar, describe three things that frequently stop a technician from actively listening to customers.
Textbook
Complete A+ Guide to IT Hardware and Software
Edition:
8
th
Author:
Schmidt
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Answers will vary, but a sample answer follows: The technician is commonly rushed, is thinking of other things besides the customers problem, thinks he knows the solution before the customer finishes explaining the problem, or is more interested in the technical problem than in the customer. For these reasons, a technician commonly is not a good listener.
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