Recent Posts • Latest Topics • Unanswered Questions

You installed a new home theater PC system in a clients home last week. Today a lightning strike ...

mohammed1

wrote...

Go to Answer

Posts: 159

Rep:

A year ago

You installed a new home theater PC system in a clients home last week. Today a lightning strike ...

You installed a new home theater PC system in a clients home last week. Today a lightning strike fried the system. Your client loudly and repeatedly tells you that the system is brand new, so you must have made a mistake when you installed the system. How do you initially respond?
A) Remind the customer that you recommended the customer buy a surge protector to protect the system. However, the customer did not want the additional cost.
B) Empathize with the customer, but after listening assert that the job was completed properly and the customer signed the authorization paperwork.
C) Show sympathy and apologize often throughout the tirade to defuse the customers anger.
D) Ask questions about the incident, but stand up for yourself by telling the customer that you are not responsible for Acts of God.
E) Show sympathy for the incident, but point out that electrical devices should not be operated during lightning storms.

Textbook

Complete A+ Guide to IT Hardware and Software

Edition: 8^th

Author: Schmidt

Read 40 times

1 Reply

Report

Replies

Answer verified by a subject expert

malabranche13

wrote...

Posts: 478

Rep:

A year ago

More solutions for this book are available here

Report

Related Topics

mohammed1 Author

wrote...

A year ago

Correct

jbarnett14

wrote...

Yesterday

This site is awesome

ezsancheezy

wrote...

2 hours ago

You make an excellent tutor!

New Topic

Quick Reply

Explore

Post your homework questions and get free online help from our incredible volunteers

994 People Browsing

Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook

Live Chat

Related Images

1567

182

Your Opinion

Previous poll results: Should Ph.D.'s be addressed as doctors?

It's sore throat season, why does my mucus have red spots?

Bonobos, Chimpanzees, and the 98% DNA Link

Strange Ingredients Lurking in Doritos Chips

Courses by Biology Forums

The Toxic Skin and Fungi Defense

Ready to ask a question on Biology Forums? Try it out

Join Our Community

Biology Forums - Study Force is a free online homework help service catered towards college and high school students. Get homework help and answers to your toughest questions in biology, chemistry, physics, mathematics, engineering, accounting, business, humanities, and more. Master your assignments quickly with thousands of step-by-step solutions to countless textbook questions asked and answered by our members. If we don't have your question, don't worry. You can ask any homework question and get expert homework help in as little as two hours.

Our extensive online study community is made up of college and high school students, teachers, professors, parents and subject enthusiasts who contribute to our vast collection of study resources: textbook solutions, study guides, practice tests, practice problems, lecture notes, equation sheets and more. With our help, your homework will never be the same!

Join for free today

How is Biology Forums - Study Force different than tutoring?

Home Search Q & A Board Gallery Resource Library Blog Dictionary Chat	Quick Links Start a Topic Latest Topics Unanswered Questions Courses Study Tools Browse by Textbook	Social Facebook YouTube Community Stats Who's Online Trending Staff	Help About Us Take the Tour Study Tips Posting Guidelines Terms and Policies Contact Us
Biology Forums - Study Force © 2010-2024 \| Powered by SMF \| SMF © 2015, Simple Machines \| Sitemap Biology-Forums.com is not affiliated with any publisher. Book covers, title and author names appear for reference only.