Recent Posts  •  Latest Topics  •  Unresolved Questions
  
  
Top Posters
Since Sunday
15
14
E
7
i
5
j
5
4
a
4
m
4
p
4
e
4
s
4
1
4
Home Q & A Board Science-Related Homework Help Computer Studies
New Topic  
ralvaro91 ralvaro91
wrote...
Go to Answer
Posts: 156
Rep: 0 0
2 weeks ago
Elizabeth, the eager computer design technician, is trying to help a customer decide on a sound system. The customer is angry because (1) no sound is coming out of the home computer, (2) Elizabeth continues to ask whether he wants a 2.0 or 2.1 subsystem, and (3) the customer cannot remember where he placed his car keys as he was browsing components in the store. What advice would you give Elizabeth for handling this customer.
A) Apologize and help him find his keys.
B) Tell the customer that because he doesnt know the difference between 2.0 and 2.1 to get the 2.1 subsystem because it will sound better to a guy.
C) Ask the customer to bring the computer in to ensure that whatever is causing the sound issue now wont affect the upgrade.
D) Be polite but firm with the customer and tell him that his behavior is unacceptable.
E) Show empathy to the customer. Continue to ask open-ended questions about which sound system he wants.
Textbook 
Complete A+ Guide to IT Hardware and Software

Complete A+ Guide to IT Hardware and Software


Edition: 8th
Author:
Read 3 times
1 Reply
Replies
Answer verified by a subject expert
jmoney5jmoney5
wrote...
#1
Posts: 459
Rep: 16 0
2 weeks ago
Sign in or Sign up in seconds to unlock everything for free
More questions for this book are available here
C
1

Related Topics

ralvaro91
wrote...
Posts: 156
Credits: 40

2 weeks ago
Good timing, thanks!
lierac00
wrote...
Posts: 88
Credits: 40

Yesterday
Smart ... Thanks!
yen
wrote...
Posts: 79
Credits: 40

2 hours ago
This site is awesome
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  113 People Browsing
 210 Signed Up Today
Start New Topic Take the Tour Study Tips Topics TrendingNew Browse by Textbook
Related Images
 825
 4161
 217
Your Opinion
What's your favorite coffee beverage?
Votes: 222
Previous poll results: Which country would you like to visit for its food?