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teranine teranine
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A year ago
The best measures that should be captured and reported to managers relate to corporate strategy and are SMART: specific, measurable, actionable, relevant, and timely. Below are examples of poorly constructed performance measures for each of these. For each component of SMART, provide two better measures than those provided.

SMARTProcess MeasuredPoor MeasureBetter measures
SpecificSalesCustomer Satisfaction#1.
#2.
MeasurableFinancial stabilityProfit#1.
#2.
ActionableAccounts payableCorporate profit#1.
#2.
RelevantAssemblyDelivery time#1.
#2.
TimelySalesLast year's orders#1.
#2.
Textbook 
Managerial Accounting

Managerial Accounting


Edition: 4th
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Gimor1220Gimor1220
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A year ago
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teranine Author
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A year ago
This site is awesome
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Yesterday
Smart ... Thanks!
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2 hours ago
Good timing, thanks!
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