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When communicating negative change, how can you maintain goodwill with employees and the community?
jugganuts
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When communicating negative change, how can you maintain goodwill with employees and the community?
When communicating negative change, how can you maintain goodwill with employees and the community?
▸ Be transparent and respectful.
▸ Take a defensive stance.
▸ Put the news in context to soften it.
▸ Assume responsibility for the mistake.
▸ Announce how the problem will be fixed, or prevented, in the future.
Textbook
Business Communication: Polishing Your Professional Presence
Edition:
4
th
Authors:
Shwom, Snyder
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armywahine
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Be transparent and respectful.
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jugganuts
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3 weeks ago
Correct
TY
Turboturner
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Yesterday
this is exactly what I needed
courtneyrmcd
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2 hours ago
You make an excellent tutor!
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