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When communicating negative change, how can you maintain goodwill with employees and the community?

jugganuts

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When communicating negative change, how can you maintain goodwill with employees and the community?

When communicating negative change, how can you maintain goodwill with employees and the community?

▸ Be transparent and respectful.

▸ Take a defensive stance.

▸ Put the news in context to soften it.

▸ Assume responsibility for the mistake.

▸ Announce how the problem will be fixed, or prevented, in the future.

Textbook

Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence

Edition: 4^th

Authors: Shwom, Snyder

Read 47 times

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armywahine

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jugganuts Author

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A year ago

Just got PERFECT on my quiz

Smair87

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Yesterday

this is exactly what I needed

spaghetti

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2 hours ago

Good timing, thanks!

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