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sarasmith06 sarasmith06
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A year ago
When responding to an ethical scandal, what can be done to help rebuild trust?

▸ Use general and evasive terms.

▸ Increase efforts at customer sensitivity.

▸ Clearly identify who is to blame.

▸ Communicate the issue after a careful statement and plan has been developed.

▸ Take responsibility for the problem.
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
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allegri87allegri87
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A year ago
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sarasmith06 Author
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A year ago
Thank you, thank you, thank you!
zsc999
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Yesterday
This site is awesome
kater28
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2 hours ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
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